Car Rental Safaris and Tours Ltd | Refund Policy | Cancellation Policy
Cancellation Guidelines
Confirmed bookings maybe cancelled due to unavoidable circumstances and therefore here are guidelines that govern cancellation of a booking with Car Rental Safaris and Tours Limited either done by you or us.
Cancellation by you should be made known to us in writing, we shall only consider the cancellation valid upon receiving your written cancellation.
To cover our estimated loss after your cancellation, since we may not be able to resell your holiday, any refunds will be according to the refund policy of this agreement.
We shall not cancel your confirmed holiday less than 60 days before departure unless we are forced to do so due to unusual and unforeseeable circumstances that go beyond our control.
We reserve the right without prior notice to cancel a booking of any person or party if in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage property.
In case a person is already on their trip and is required to leave an accommodation facility or any other service immediately, we shall not have any further responsibility such a person (s) and won’t pay for any charges incurred as a result of service termination.
Car Rental Safaris and Tours Limited will make all efforts to avoid misquotation. However, we deserve the right to cancel a reservation without liability or penalty if an obvious error or omissions lead to a material cost implication.
In an instance where Car Rental Safaris and Tours Limited is able to obtain waivers of cancellation and/or secure an ex-gratia refund from suppliers we will pass this to you less the service fee. However, we do not guarantee securing any waivers or refunds.
Refund Policy
In case of cancellation for group or individual tours prior booked with Car Rental Safaris and Tours Limited these charges are applicable and herein is the refund policy;
| Time / Period of cancellation | Refundable Amount |
|---|---|
| 90 – 60 days / 3 months – 2 months before start of trip90 – 60 days / 3 months – 2 months before start of trip | 30% of the paid amount will be charged and 70% refunded to the client |
| 60 – 30 days / 2 months – 1 month before the start of trip | 50% of paid amount will be charged and 50% refunded to the client |
| 30 – 1 day / Less than 1 month before the start of trip | 100% of the paid amount will be charged and 0% refunded to the client |
Note: This refund policy and cancellation guidelines are those of Car Rental Safaris and Tours Limited. The amount refundable is generated as a result of bookings that are always accomplished within a number of days before the start of the trip.
Please ensure that you read and understand our cancellation and refund policy before making any cancellations.
This refund policy and cancellation guidelines are standard and not negotiable.
No refunds will be offered by Car Rental Safaris for partly used vouchers or no show.
Complaints
In case you have any complaint be it with our services or those of our suppliers, complaints must be reported immediately to our representative especially the person who helped you book your safari. If you are dissatisfied, a written complaint should be made not later than 20 days after completion of your safari with us to help us make investigations on the matter. Any complaints not notified in accordance with this procedure cannot be accepted.